AEM Streamlines Warranty Transactions – Industry News

The Association of Equipment Manufacturers (AEM) and m-ize, Inc have launched Equip Connect, a programme to help AEM member companies manage the warranty, support, and service needs of their distributors, dealers, and end-user customers. M-ize is a leading provider of customer engagement solutions,

John R. Somers, AEM director of product management – construction, mining and utility said, "Currently, each dealership that carries equipment from multiple manufacturers must learn each manufacturer's interface for submitting warranty claims. AEM selected m-ize as our software partner to provide a common interface that will drive greater efficiency at the dealer level."

Equip Connect provides a shared hub for manufacturers, distributors, dealers, and customers to exchange transaction information such as product registrations, warranty claims, returns (RMA), pre-approvals, payments, and supporting data.

AEM's Short-Line Leadership Group initiated and has been the association's programme liaison, but the Equip Connect programme is open to all AEM manufacturers.

"Dealers and customers will now have an easier way to do business with AEM members," said Ashok Kartham, m-ize CEO. "The m-ize team has decades of experience providing warranty and product support solutions to the heavy equipment industry. m-ize is excited to partner with AEM on a programme that allows channel partners to use a single warranty system with multiple brands."

Under the AEM/m-ize Equip Connect programme, AEM members receive a special low subscription price to this cloud-based warranty solution. This allows participant companies to fulfil their business needs without the need for an expensive or lengthy implementation.