MCFA Launches Jungheinrich Parts Guarantee

Mitsubishi Caterpillar Forklift America Inc. (MCFA) announced the launch of the Jungheinrich “Parts Fast or Parts Free Guarantee,” which ensures next business-day delivery of parts, or they are free, including freight.

The guarantee is extended to all Jungheinrich warehouse product customers who conduct business with one of the more than 330 authorized Jungheinrich dealer locations throughout North America. Replacement parts are sourced from five North American MCFA parts distribution centers located in California, Indiana, Michigan, Pennsylvania, and Texas, in addition to Jungheinrich AG’s parts distribution warehouse in Germany.

“There’s a misconception today that Jungheinrich parts are only available from Germany, and that’s simply not true,” said Kent Eudy, vice president of sales and marketing at MCFA. “In fact, today, we have more than 150,000 Jungheinrich parts stocked and ready-to-ship from our five parts distribution centers throughout North America, and we’ll continue to add to that inventory in the year ahead.”

To qualify for the guarantee, orders must be placed through the customer’s authorized dealer by 5 p.m. EST, and the customer must advise the dealer at the time of order that the part must be ordered to ship via FedEx or UPS next day air services. All orders within the United States will be delivered within 24 hours, or MCFA will cover the cost of the part and the freight. For orders placed within Mexico and Canada, the guarantee states that the part will ship within 24 hours, or it’s free, including freight.